Returns & Exchanges

We want you to feel confident and beautiful in your ONEONE pieces, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags and hygiene liners intact. Please note that all items must be in their original condition to be eligible for a refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all labels are attached, and include the packing slip provided in your digital confirmation.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.